The incumbent will be required to provide exceptional service to our general trade customers through the sale, promotion, and management of the Company’s products in outlets/stores/supermarkets.
Key Responsibilities:
- Sell and promote the Division’s products.
- Place customer’s orders and follow up on delivery of products, especially with merchandisers – new products, items not being delivered, or out of stock.
- Negotiate with the customer for the listing of new products.
- Make recommendations to develop and grow sales according to customers’ needs e.g. Co-ops, Promotional offers, and in-store specials.
- Liaise with Merchandisers to ensure all inventory sold to the customer is available in-store and identify any gaps.
- Continuously seek new opportunities to increase and improve visibility for existing products specifically product placement on the shelf and in-store displays.
- Work with the merchandisers to ensure correct planograms and pricing are implemented in stores.
- Work with merchandisers and stores to manage expires which would not result in any expired product being on the shelf.
- Handle product returns due to damages and expiries in a timely manner.
- Handle customer concerns- complaints & billing inquiries with the highest degree of courtesy, professionalism & efficiency.
- Manage customers’ accounts within the limits of the credit facilities offered to them in accordance with Company policy – delivery of statements and credit notes, collection of payments with utilization of credit notes; collection and processing of customer coop/rental invoices in a timely
- Continually maintain a working knowledge of all company products, services, pricing, and promotions.
- Visit outlets as per the suggested route list.
- Performs other duties that may be required to enhance the operations of the company
EDUCATION AND EXPERIENCE:
- A minimum of 5 CSEC passes
- Experience in a similar position will be an asset.
Or relevant combination of training and experience
- Must have a vehicle with a valid driver’s license.
Skills:
- Must be Customer Oriented
Excellent Interpersonal and communication Skills.
