Operations Analyst – Supply Chain

JOB PURPOSE

To support the Senior Operations Analyst & Supply Chain Improvement Manager by analyzing data, monitor key Supply Chain Performance Indicators and produce reports with recommendations on improving overall Operations

PERFORMANCE CRITERIA

The job is satisfactorily performed when:

• Communication to both internal and external customers is timely.
• Dissemination of daily Key performance Reports as indicated by the Supply Chain Improvement Manager
• Productivity levels within the organization is completed accurately and on time.
• Data provided for decision making is accurate
• Process development and improvement is continuous.
• Productivity levels meet targets
• Adherence to Good Warehousing Procedures and Quality Management System is maintained.
• System Integrity is maintained
• A satisfactory working relationship is encouraged and developed with all employees as espoused and guided by Group and Company Values.

KEY RESPONSIBILITIES

FUNCTIONAL:

1. Provide expert-level support in Microsoft Excel, including advanced functions, pivot tables, and data visualization, to enhance operational reporting and
   decision-making.
2. Train users in report building, data extraction, and analysis to improve their proficiency in utilizing ERP systems (S2K Enterprise) and other business tools.
3. Analyze large datasets to validate data integrity, identify trends, and generate insights that support operational improvements.
4. Ensure system accuracy by regularly reviewing, troubleshooting, and resolving data discrepancies.
5. Optimize warehouse pick layouts and other operational workflows to drive efficiency and improve service levels.
6. Update, and maintain Standard Operating Procedures (SOPs) to ensure best practices and compliance.
7. Support product recall processes, ensuring proper tracking and reporting in alignment with regulatory and company standards.
8. Oversee timely and accurate ERP system updates, including Lot Maintenance, Bin Entries, and Serial Amendments.
9. Assist in the creation and maintenance of Kit/Bill of Materials (BOM) features within the ERP system.
10. Monitor and audit physical and system-based processes to ensure adherence to operational protocols and best practices.
    

PEOPLE MANAGEMENT:

1. Provide support and technical guidance to the various Divisions within the organization to troubleshoot and resolve inefficiencies and enhance their
   understanding, utilization and proficiency of various software applications.

HEALTH, SAFETY & ENVIRONMENT:

1. Investigate and report on incidents and/or accidents to Supervisor/Manager and the HSSE, Facilities & Maintenance Manager.
2. Ensure the application of and adherence to established HSE measures and procedures to ensure the well-being of all employees and the Company’s
   customers.

QUALITY ASSURANCE & CUSTOMER SERVICE:

1. Adhere to the Company’s quality & customer service standards and procedures.
2. Ensure the Company’s quality & customer service standards and procedures are being adhered to & reinforce compliance with direct reports.

GENERAL ACCOUNTABILITIES:

1. Assist in the generation and distribution of key performance reports such as Order to Delivery (O2D), Customer Service & Distribution Attainment
   Report, Tobago Deliveries Report, etc, as required on a daily, weekly and monthly basis.
2. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal
   networks to enhance knowledge of best in class practices and systems.
3. Perform other duties that may be required to enhance the operations of the Company

REPORTING RELATIONSHIPS

REPORTS TO:

• Senior Operations Analyst
• Supply Chain Improvement Manager

SUPERVISES:

• None

TOOLS, EQUIPMENT, MACHINERY, MATERIALS, ETC.:

• MS Office Safety Gear (PPE) for plant/warehouse use…shoes, ear plugs and safety glasses
• Laptop Computer Email software

EDUCATION AND EXPERIENCE:

• A minimum of five (5) CXC passes, including Mathematics and English
• Diploma in Business Information Systems or equivalent level education in a related field
• A minimum of two (2) years’ experience in a similar role
• Experience using a Warehouse Management Software will be an asset
• Or relevant combination of training and experience

COMPETENCIES REQUIRED

KEY:

1. Customer Obsessed – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand
   customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective
   relationships with customers and gains their trust and respect. Committed to personal growth and development
2. Team Oriented – Usually operates in a team format; talks ‘we’, ‘us’ and ‘the team’ vs ’I’; is participative in meetings and encourages open
   dialogue; shares credit with the team for successes; trusts the team to perform; has a feeling of belonging in the team; defines success in
   terms of the whole team
3. Flexible/Change Embracing – Comfortable with and open to change and considerable variety in the workplace; challenges constructively
   but then goes along with change; can support things may not totally agree with; easily makes transitions to the new and different; open to
   the views of others; is optimistic and views changes as opportunities; thinks and talks beyond today – visualizes a different and better
   outcome; thinks and talks about possibilities, as well as consequences; solution oriented; willing to adjust to each situation
4. Results Oriented – Can be counted on to consistently produce results and even exceed goals successfully; plans and sets priorities well; is
   organized and gets things done on time and in time; can produce results under a variety of conditions; is constantly and consistently a top
   performer; bottom-line oriented; pushes self and others to achieve results; takes calculated risks; goes the extra mile; can see hidden and
   difficult problems; solution oriented

WORK ETHIC:

• Trustworthy/Integrity — Being honest and ethical. Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an
  appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering
  tasks.
• Energy/Drive/Initiative — Willingness to take on responsibilities and challenges. Makes things happen for self; doesn’t wait for others to open
  doors.
• Entrepreneurial – Willing to take risks in the achievement of objectives in order to obtain a profit
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Persistence — Job requires persistence in the face of obstacles.
• Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to
  get things done.
• Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very
  difficult situations.
• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
• Innovation/Creativity — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Easily
  makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
• Bias for Action – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a
  minimum of planning; seizes more opportunities than others
• Not afraid of failure – Learns from past mistakes. Treats any mistakes or failures as chances to learn and designs feedback loops to be as immediate
  as possible.
• Ownership – Owns the process as well as the result. Does not shirk personal responsibility.
• Frugal – Sparing, thrifty, careful use of resources.