Merchandising Supervisor – Food & Grocery – Consumer Division

JOB PURPOSE

To plan, coordinate and monitor merchandising operations for the Food & Grocery Department to ensure that routes are effectively serviced and that standards and procedures are maintained to project the Company’s image as a preferred supplier in the industry and enhance customer service levels.

PERFORMANCE CRITERIA

The job is satisfactorily performed when:

• Merchandising targets are met including proper rotation, minimizing expiries and effective servicing of stores identified
• There is consistent planogram execution
• There is accuracy and timeliness of records and reports
• The level of customer service and complaints are minimized.
• Frequency and nature of preventable incidents, accidents or breaches of safety and food safety regulations in keeping with targets for days away from work cases
• A satisfactory working relationship is encouraged and developed with all employees as espoused and guided by Group and Company Values.

KEY RESPONSIBILITIES

FUNCTIONAL:

1. Manage and supervise the merchandising team within assigned geographical area to ensure that all accounts are serviced according to schedule
   and targets and standards regarding effective display of Company products are achieved.
2. Verify and document, for submission to the Merchandising Manager that the following activities are occurring as planned and directed in a timely
   basis:
    POP and signage is properly set according to planograms; Products are displayed in a neat and appealing manner; Stock levels are at
   required levels; Prices are accurate; Shelf space and product location are optimized; Adequate rotation of shelf and back stock and
   removal of expired product; Execution of promotions
3. Provide feedback on competitive activity to Sales and Marketing teams
4. Assist in the development of planograms
5. Prepare and schedule routes for merchandising teams to facilitate the achievement of sales and marketing objectives and ensure that approved
   routes and schedules are being covered effectively. Initiate corrective action where necessary to ensure that approved targets are met.
   

PEOPLE MANAGEMENT:

1. Develop and maintain strong relationships with all customers that are on the route schedules
2. Ensure the provision of effective levels of theoretical, practical and on the job training for merchandisers so as to create and maintain desired
   levels of productivity and ensure that they acquire the necessary skills for excellent job performance.
3. Manage and direct staff including recruitment, selection and development to achieve Company goals and objectives.
4. Ensure the successful execution of the Company’s Performance Management System for the Merchandisers.
5. Challenge and motivate staff to consistently achieve extraordinary results
6. Investigate, follow up and provide solutions to customer complaints or problems arising out of merchandising issues so as to establish and
   maintain superior trade relationships.
7. Conduct monthly merchandising team meetings
8. Communicate with all Sales and Marketing staff and attend and participate in Sales and Marketing team meetings.
9. Liaise with Sales Manager to procure feedback on merchandising activities, identify client needs and monitor product trends required to satisfy
   customer demands.
10. Maintain discipline among the merchandising team and live in accordance with the Bpi Company Values
    

HEALTH, SAFETY & ENVIRONMENT:

1. Ensure merchandisers maintain a clean and safe work place and follow HSE guidelines.
2. Investigate and report on incidents and/or accidents as necessary.
3. Review accident reports and ensure corrective actions are done.
4. Ensure the application of and adherence to established HSE measures and procedures to ensure the well-being of all employees and the Company’s customers.
   

QUALITY ASSURANCE & CUSTOMER SERVICE:

1. Adhere to the Company’s quality & customer service standards and procedures.
2. Ensure the Company’s quality & customer service standards and procedures are being adhered to & reinforce compliance with direct reports. 
   

GENERAL ACCOUNTABILITIES:

1. Assist with the execution of promotions
2. Ensure the preparation of merchandiser reports and monitor completed sheets to ensure compliance with established plans, schedules and
   procedures.
3. Ensure trade audits reports are prepared and submitted on a monthly basis.
4. Conduct Monthly Blitz teams in areas identified as having growth opportunities
5. Compile data from merchandiser work logs for the preparation of merchandising payrolls in accordance with approved procedures.
6. Prepare folders and distribute POP to merchandisers / at merchandising meetings.
7. Deliver required P.O.P material and equipment to the merchandisers and plan, coordinate and assist in the setting up of new stores and assist in the installation of racks and seasonal displays in the market.
8. Assist with the administration of attendance and leave applications, accident/incident forms, distribution of correspondence to merchandisers on
   the trade, and other related matters.
9. Perform other duties that may be required to enhance the operations of the Company

REPORTING RELATIONSHIPS

REPORTS TO:
Merchandising Manager – Food & Grocery

SUPERVISES:
Merchandising Team

TOOLS, EQUIPMENT, MACHINERY, MATERIALS, ETC.:
MS Office

• Safety Gear (PPE) for plant/warehouse use…shoes, ear plugs and safety glasses
  Computer
• Cell Phone
• Email software
• Vehicle

EDUCATION AND EXPERIENCE:

• At least five O’Levels including Mathematics and English or equivalent accreditation. GCE/A’Levels or Diploma in Business/ related field will be an asset.
• At least five (5) years’ experience in a FMCG Sales environment, with at least three (3) years at a supervisory level. Or relevant combination of training and experience

COMPETENCIES REQUIRED

KEY:

1. Customer Obsessed – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trusts and respect. Committed to growth and development of our people
2. Team Oriented – Usually operates in a team format; talks ‘we’, ‘us’ and ‘the team’ vs ’I’; gets the whole team motivated and enthused; creates strong morale and spirit within the team; runs participative meetings and processes; fosters open dialogue; shares credit with the team for successes; adds people to strengthen the team; team performance does not suffer when a key person moves on; trusts the team to perform; let’s people finish and be responsible for their work; creates a feeling of belonging in the team; Defines success in terms of the whole team
3. Flexible/Change Embracing – Comfortable with and open to change and considerable variety in the workplace; challenges constructively but then goes along with change; can support things may not totally agree with; easily makes transitions to the new and different; open to the views of others; is optimistic and views changes as opportunities; thinks and talks beyond today – visualizes a
   different and better outcome; thinks and talks about possibilities, as well as consequences; solution oriented; willing to adjust to each situation
4. Results Oriented – Can be counted on to consistently produce results and even exceed goals successfully; plans and sets priorities well; is organised and gets things done on time and in time; can produce results under a variety of conditions; is constantly and consistently a top performer; bottom-line oriented; pushes self and others to achieve results; takes calculated risks; goes the extra mile; can see hidden and difficult problems; solution oriented

WORK ETHIC:

• Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Trustworthy/Integrity — Being honest and ethical. Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
• Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
• Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
• Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Persistence — Job requires persistence in the face of obstacles.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Energy/Drive/Initiative — Willingness to take on responsibilities and challenges. Makes things happen for self; doesn’t wait for others to open doors.
• Entrepreneurial – Willing to take risks in the achievement of objectives in order to obtain a profit
• Achievement/Effort — Establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Innovation/Creativity — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
• Bias for Action – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Not afraid of failure – Learns from past mistakes. Treats any mistakes or failures as chances to learn and designs feedback loops to be as immediate as possible.
• Ownership – Owns the process as well as the result. Does not shirk personal responsibility.
• Frugal – Sparing, thrifty, careful use of resources